Refund policy

At Moonrise Agency, we strive to provide exceptional digital services to meet your needs. Please review our return and refund policy below:

No Refunds After Project Start Due to the nature of our digital services, we do not offer refunds once a project has commenced. Our services involve customized work and time investment, which cannot be recovered once started.

Refunds Before Project Start We understand that plans can change. If you request a refund before we begin working on your project, we will issue a full refund. To initiate a refund request, please contact us at team@moonrise.agency as soon as possible.

Project Start Definition A project is considered started when our team begins any work related to the scope of your service, including research, strategy development, or content creation.

How to Request a Refund

• Email us at team@moonrise.agency with your name, project details, and request.

• We will review your request and confirm the status of your project.

• If eligible, your refund will be processed within 14 business days.

Thank you for your understanding and for choosing Moonrise Agency for your digital service needs.